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For example, a 2015 survey by APQC showed “bottom performers” spend an average of $12.44 This also simplified audits. Over time, giving vendors control over some of the customerservice aspects of the accounts payable department helps cut AP costs. per invoice.
So Justin was the founder of a company called Strong Room, which we acquired back in the 2015 timeframe. And I thought, what if we could get rid of paper invoices and make it easier on the management company and create a great audit trail? Obviously there’s been some tremendous work done in outsourced escrow and Resale services.
Then, it was all hands on deck for a lot of other processes, like financial reporting, or FP&A, or audit prep, or what have you. [00:07:35] The challenges we had was, as we scaled, we added more, and more people to the team. It was all file cabinets, and that's exactly how you get to the audit room in the back. What's the status?
So, in February, they laid off 40 of their customer-service people. Now, I don't know if those customer-service people were bookkeepers, or accountants, or what, but they let them go, and they started pivoting to this marketplace. Cash is easy to audit. That's what they were pivoting to in February.
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