Atlassian
MARCH 17, 2022
During the height of Covid, customer-service staffers in the cruise industry were under incredible pressure to reassure and help customers, while also navigating massive changes in their own lives. Royal Caribbean Group turned to Atlassian’s Team Playbook to help create an empathy-centered customer service experience.
Xero
OCTOBER 23, 2022
Our recent Xero Small Business Insights special report found that 9 in 10 small businesses experienced at least one month of negative cash flow in 2021. . For us it’s a reminder that if you’re in a service industry, you’re only as good as your people and customer service no matter how good the technology behind it is.” .
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AvidXchange
FEBRUARY 24, 2021
We’ll offer recommendations to help your business start fresh and flourish in 2021. The Deloitte survey found 76 percent are likely to invest in at least one digital technology in 2021. Late payments slow the entire business while straining relationships with customers, suppliers and vendors. A Deloitte survey after the U.S.
Atlassian
FEBRUARY 11, 2022
Thanks to time-saving automation and an effective partnership, the team saw a 90 percent success rate (volunteers actively engaging) in 2021. How Jira Service Management enabled distributed work with an employee self-service tool. The system works kind of like a dating app – but without the drama. Here’s how we did it.
RevCycle
JULY 20, 2022
The image below does a great job highlighting just what makes the marketplace so appealing to the largest corporations: Image Source: CBINSIGHTS, “The Big Tech in Healthcare Report”, 2021. Omnichannel ” was the key word bandied about the HLTH Conference in the fall of 2021. Explosion of health data.
Nanonets
MARCH 23, 2023
Salespeople are now required to possess digital marketing skills to help them promote products online and engage with customers through social media platforms. Similarly, the role of a customer service representative has been transformed with the introduction of chatbots and other AI-based technologies.
Billing Platform
APRIL 10, 2023
While there are many variations and technologies used to enable KYC, some of the most common include a user interface (UI) that is embedded in your customer facing applications, incorporating AI and ML to enhance customer verification, and the application of customer risk scores.
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