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Empathy in customer service is more important than ever – here’s the roadmap to get there

Atlassian

During the height of Covid, customer-service staffers in the cruise industry were under incredible pressure to reassure and help customers, while also navigating massive changes in their own lives. Royal Caribbean Group turned to Atlassian’s Team Playbook to help create an empathy-centered customer service experience.

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Shaping AI to improve the way small business owners work

Xero

And while it does provide some immediate benefits today, like quickly creating basic marketing materials or speeding up responses to some customer service queries, there is so much more potential. This article was originally published on TechRadar Pro on 19 July 2024.

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Are Professional Accounting Services Worth It? ROI for SMEs in Singapore

Counto

Focus on Core Business Activities Time saved on accounting allows you to focus on sales, customer service, and innovation activities that directly drive revenue. Here are some articles you might find helpful: Accounting Services vs. In-House Accounting: Whats Best for SMEs in Singapore? ROI Factor: Time is money.

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Chargeback Fees: What They Are and How to Avoid Them

Counto

Maintain Accurate Records Having comprehensive records of all transactions, such as invoices, shipping details, and customer communications, can help you fight chargebacks. Offer Excellent Customer Service Resolving customer complaints quickly and effectively can prevent them from escalating into chargebacks.

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Life cycle costing definition

Accounting Tools

An organization that does not pay attention to life cycle costing is more likely to develop goods and acquire assets for the lowest immediate cost, not paying attention to the heightened servicing costs of these items later in their useful lives - the result can be steadily declining profits, due to the increased servicing costs incurred.

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E-commerce Trends for 2025: What Small Businesses in Singapore Need to Know

Counto

AI and Automation: Smarter Operations and Customer Service Artificial intelligence (AI) and automation are revolutionising how businesses interact with customers and streamline operations. Lets dive into the future of e-commerce and how you can stay ahead of the curve. Let’s simplify your business journey.

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What Are the Different Types of Accounting Services for SMEs in Singapore?

Counto

What Are the Different Types of Accounting Services for SMEs in Singapore? As a small business owner in Singapore, managing your companys finances can be challenging especially when your time is stretched thin across operations, sales, and customer service. Ready to upgrade your accounting?