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How GenAI will shape the future for our customers

Xero

It will also provide rapid, personalised insights on demand, such as cash flow projections, to give customers the confidence they need to make business decisions. Using GenAI to onboard customers and support next generation customer service We have also rolled out an AI assistant to improve the customer onboarding experience.

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App partner stories: Keeping the wheels of Australia turning

Xero

This guest blog was written by the team behind transport management app MyTrucking. Passion, experience, and expertise drives the team to deliver top-notch customer service and satisfaction. The post App partner stories: Keeping the wheels of Australia turning appeared first on Xero Blog.

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Recognising ‘Orange Girl’ on a remarkable 17 years at Xero

Xero

She wrote the first Xero “user guide” and implemented an integrated model of community and customer service in the early days at Xero. The customer experience is something that we hold with the utmost importance and we continue to evolve and foster today. Catherine has made many valuable contributions to Xero over the years.

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Bookkeeping vs. Accounting: Here’s how they differ

Intuit

Tax Associate (Remote/Seasonal) Minimum 2 seasons of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year required Must be willing and available to work a minimum of 20 hours per week Excellent customer service skills are a must, and there is an expectation to interact with customers through video and audio tools in a professional, (..)

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Three simple ways to transform money management

Xero

This guest blog was written by the team at GoCardless. Running a small business can mean moving between being a general manager to a customer services contact, marketing lead and, in some cases, debt collector. The post Three simple ways to transform money management appeared first on Xero Blog.

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Small firm, big impact: Tennick Accountants win hotly contested Xero Award

Xero

Client-first approach Tennick Accountants’ client-centric approach to accountancy is what set the firm apart, with a real focus on delivering exceptional customer service to help their clients achieve their goals. The post Small firm, big impact: Tennick Accountants win hotly contested Xero Award appeared first on Xero Blog.

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Business as usual for Xero Mid-Size Firm of the Year winners: Sempar Accountancy and Tax

Xero

Driving digitisation Sempar has embraced technology to drive digitisation, enhance practice efficiency, and deliver exceptional client service. The post Business as usual for Xero Mid-Size Firm of the Year winners: Sempar Accountancy and Tax appeared first on Xero Blog.

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