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Senators introduce bill to improve IRS customer service

Accounting Today

A bipartisan pair of lawmakers, Sen. Bill Cassidy, R-Louisiana, and Mark Warner, D-Virginia, introduced legislation supported by the AICPA that would create a dashboard to inform taxpayers of backlogs and wait times for their tax refunds.

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Accounting Customer Service: CSI vs. The Big Guys

CSI Accounting & Payroll

When small businesses are looking for a monthly accounting service, great customer service is often on the short list of must-haves. In all that time, we’ve heard lots of horror stories about customer service from other accounting services. What is customer service like from the big guys?

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Using BPA Software to Improve Customer Service in Accounts Payable

NextProcess

Let’s think about the types of customer service you need to do in an accounts payable department. Usually if you’re answering customer service calls and emails, it’s because your vendors and suppliers want to check on the status of a payment or update their information. What if you could automate that?

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Congress prods IRS to fix tax-return backlog, improve customer service

Accounting Today

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How to Reinvent & Improve Customer Service in New Market Conditions

AvidXchange

Estimated reading time: 4 minutes For any company, it’s important to always look at customer service and consider how it can be reinvented, revamped and improved. In this blog, we’ll explore how customer service is changing and provide tips to help you keep improving and excel. Happy employees produce happy customers.

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Empathy in customer service is more important than ever – here’s the roadmap to get there

Atlassian

During the height of Covid, customer-service staffers in the cruise industry were under incredible pressure to reassure and help customers, while also navigating massive changes in their own lives. Royal Caribbean Group turned to Atlassian’s Team Playbook to help create an empathy-centered customer service experience.

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New chief taxpayer experience officer named at IRS

Accounting Today

Agency veteran Fumino Tamaki and her staff will work with other IRS units to apply customer service best practices.